<HTML>I have heard = that they are difficult.  I repaired a broken hammer shank on a Hallet-= Davis(Pearl River manufactured), and was told that it was up to the dealer t= o cover it as part of the dealer-distributor contract.  It seems like i= t was just going to be a runaround like you described, so I just ate it. &nb= sp;Yummy!   The hard part is explaining to the customer how they just bought a brand=  new, shiny piano with a "ten year(or whatever length of time) warrant= y" that is essentially useless. I would press the dealer for payment and let them deal with North Americ= an.   Good luck.   Dave Stahl In a message dated 1/15/04 7:34:24 AM Pacific Standard Time, lesher@jdwe= b.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I'm having great difficulty= getting warranty service from North American Music, the distributor of several pianos, e.g. Hallet & Davis, Hyund= ai, Sangler & Sohne, Schulze Pollmann, Schmoller, and others. After first contacting the (Shopping Mall) dealer, who referred me to No= rth American, I called.  Upon my initial phone contact, their represent= ative, Gary, gave me the impression that my request to replace 5 broken bass strings in a two-year-old piano would be no problem.  He asked me t= o email the details, which I did...and did again, and again, and again.  &n= bsp;No response. Has anyone had any success with warranty issues with North American Musi= c? </BLOCKQUOTE> </HTML>