<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: = Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Verdana color=#000000 size=3> <DIV> <DIV>In a message dated 3/23/05 9:46:16 AM Pacific Standard Time, pianotuner@frontiernet.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2>Does anyone give their customers surveys after they tune/service their<BR>piano?<BR><BR>If so, can you mail me an example of one?<BR></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>Doug,</DIV> <DIV> </DIV> <DIV>I'll sometimes do follow-up calls.  I did that far more when I was= starting out and had more time.  The best survey you get is indirect:&n= bsp; the customers telling their friends what a great job you did.</DIV> <DIV> </DIV> <DIV>Having another piece of paper to fill out in an already busy life might= be just an annoyance for many customers.  Put yourself in their shoes.&nbs= p; Do you like filling out surveys for services performed in your home?  </DIV> <DIV> </DIV> <DIV>If your service is really good, you'll benefit from good word of mouth;= if your work is bad(I hope not!), you'll hear about it.</DIV> <DIV> </DIV> <DIV>Jis' my dos centavos,</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV></FONT></BODY></HTML>