<html> The piano is a total loss because the cost of replacing the keys will greatly outweigh the value of the piano. The insurance company will spring for another used piano of similar stature (if there is an ins. co. involved) otherwise the customer will be caughing up close to the price of a new piano. The best scenario is that they have identified the perpetrator and can get that person to effect repairs. Other than that, it's salvage, Jon Page At 10:05 PM 07/10/2001 -0600, you wrote: <blockquote type=cite cite>Colleagues - <x-tab>        </x-tab>A client's piano has been vandalized, and I have been asked to replace all of the keys. They were damaged beyond repair, and the keyframe had some damage also. This piano is what I would call a Drop Console; that is, the back end of the keys drop down a half inch to get under the wippens. I have never had a set of keys custom-manufactured, and I'd like to have some opinions from those of you who have had had keysets made. I wish to have a nice job done on these replacement keys. Any advice? <x-tab>        </x-tab>This is the first time I have used the Pianotech list. I request that responses come to me directly at my address. Thank you - Roger Hathaway Santa Fe, NM </blockquote></html>