<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1264" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2><FONT face=Arial size=3>Hello PianoList folks. = I'm looking for any suggestions to sooth an irate customer - she just called and left a = message - I'll have to get back to her soon.</FONT></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>I tuned a Yamaha GH1 today (so-so condition). = New customer "graduate of Puerto Rico Conservatory". I sat down on bench & hit first key - BUZZZZZZZZZZZ. Found a half-dozen keys that = made a nasty soundboard buzz. Found a rib I could press on while striking key = that stopped the buzz. Lady was not home so I called hubby over to ask = if wife had complained about buzz. He said he heard it when I demonstrated it, = but she had not mentioned it.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>So she just calls now and said she played = her piano. She is not happy at all. She said there were one or two keys that = made a little buzz previously, but now about 20 notes make a big buzz and she = is in tears.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>I had told the hubby when I was there earlier = that if the buzzing bothered her, there were some repairs that we could try to get = rid of the buzzing. He said he would mention it to her. It would seem to me = that the appropriate response from me is to offer to make an appointment to come = and repair her loose rib and charge her a normal fee for doing so. Her = message has the distinct tone of "my piano was fine <STRONG><U><EM>before YOU</EM></U></STRONG> touched it".</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Any thoughts before I step into the fire? Thanks.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV></BODY></HTML>