<HTML>In a message dated 10/11/01 10:32:59 PM Central Daylight Time, JIMRPT@AOL.COM writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">The latest price list that I have says the MSRP is 34,769...while I am sure that 'most' dealers would work with a customer on that price............... it 'is clearly' not the 38,000 as advertised. </BLOCKQUOTE> Although I think Terr'y customer did pay too much, one thing we all need to understand is that the MSRP is just that. A SUGGESTED retail price. The manufacturer doesn't tell the dealer what to sell a piano for. The Ancott Book is very valuable, but we should not consider those prices as the actual selling price.  Some dealers will use that book to show a customer what an independent company has determined what the piano should sell for, so that the customer, when given a much lower price, is "impressed" with the discount. The dealer is under no obligation to tell a customer what was paid for the piano. Nor is he under any obligation to tell a customer what the MSRP is. If the dealer had told the customer a new piano was worth $30,000, and the customer agreed to pay $19,000 for a 10 year old one, would she have been as upset about this transaction? Probably not. (But then she might not have bought it in the first place.) I don't think we should put all the blame on the dealer for selling the piano for $19,000. I think the customer should be faulted for not doing her homework, and paying too much. Just my thoughts on the matter. Wim </HTML>