<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>Re: Vertical Damper Lift Rail</title></head><body> <div>At 5:42 PM -0400 10/21/04, Farrell wrote:</div> <blockquote type="cite" cite><font face="Arial" size="-1">I repaired a vertical damper lift rail the other day. Typical thing where one of three little steel L-shaped hookies that pivots in a flange broke off. I just made the appointment to re-install the rail and the guy asked me what the charge was. I told him. He didn't sound happy at all. I am expecting..... shall we say a difference of opinions? </font></blockquote> <div><font face="Arial" size="-1"><br></font></div> <div><br></div> <div>Terry,</div> <div><br></div> <div>As to your expectations, this doesn't address your specific question, but telling the customer how much you charge before doing the work would have been a far better deal for all concerned.</div> <div><br></div> <div>As to your question there are others who will satisfy that.</div> <div><br></div> <div>Keith</div> <x-sigsep><pre>-- </pre></x-sigsep> <div>Keith McGavern<br> Registered Piano Technician<br> Oklahoma Chapter 731<br> Piano Technicians Guild<br> USA<br> </div> </body> </html>