<HTML>They are a serious problem and should be referred to as cracky.  replace the ck with pp and you have them identified.  These pianos are in some cases impossible to tune and Baldwin should address this....With concert and fest tunings and time alloted to 10 or so pianos and you hit one of these bitches,  they will not be stable for long no matter what you do and some performer is going to be shorted and will be verrrrrry upset....Exactly what does Baldwin say the problem is?  And there is a problem, believe me....If there was adequate preparation at the factory they should cull these out, not put them on the concert tour.......How about it Baldwin?  Any answers?  How about a   class action recall?  I'm sure there are many on this list that can send you the models and locations.  Whereas, for example, Yamaha's are a pleasure to tune, these pianos! are nothing short of torture and a waste of time to tune.   From now on, when I go out the day before to do initial tunings and prep, I will call for a replacement should we receive one of these dogs. tom mc nabb <A HREF="http://www.mcnabbmusic.com">tuner for the stars</A></HTML>