<html> <body> Greetings all,                             I checked on company policy,re the above brand name, and other contract stencil brands. The vendors of these products are responsible for handling all warranty claims.  However the Samick Corp will help in any way it can to procure parts, if needed. Technicians faced with problems should direct the consumer back to the selling dealer. Most often these brands were sold to a distributor, at a significant discount, with a clear understanding that they are responsible for warranty issues. For Samick Corp. distributed brand names.   Knabe, Kohler & Cambell, Samick, Sohmer, Conover Cable. Call Samick at 800-592-9393  Ext 134 and ask for Robert.  For sales related problems Talk to Ken Ambrose. Hope this helps. Regards Roger  </body> </html>