<html> Julia,     For the customers that require reminders, I've been using a write on/wipe off frig magnet. Business card size, with a "Next Service Due..." line. I'll usually write something like "May/June, '04" on it. Gives flexibility.  It's been very effective. My most regular "civilian" customers are dentists. Go figure. Ultimate goal....... an unlisted number. Steady customers and word of mouth and a nice waiting list. Later, Guy At 10:53 PM 9/21/2004 -0400, you wrote: <blockquote type=cite class=cite cite>Gretings,            I have been thinking about calling back customers and reminding them to get their pianos tuned. I occasionally send out reminder cards at the request of the customer, however, I find something repulsive about calling to find/keep work .             I was just wondering how some of the folks on this list handle keeping and developing steady customers. Are steady regular customers something that will transpire over time, because the customer will like the tuning I put on their piano, or is it something that I must put effort into ie. phonecalls, postcard reminders? Thanks in advance, Julia Gottchall, Reading, PA </blockquote></html>