<HTML>In a message dated 1/7/02 10:27:10 PM Central Standard Time, adams_piano@hotmail.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Sure enough, each hammer clicked as it approached the string, when the jack was engaging.  I couldn't tell why this was happening...</BLOCKQUOTE> I had this happen on a newer Baldwin Studio. What was happening was the hammer butt spring was moving from one little grove in the butt to another little grove. I don't know how or why this came to be, but when I removed the hammer and sanded the grove where the spring sits, and eliminated the little groves in there, the problem was solved. You might need to pull the action, or if anything, try to remove one hammer, and see if that is indeed the problem. However, if the customer is happy with the way the piano plays with 10 mm of let off, I would leave well enough alone. Wim </HTML>