<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> <body bgcolor="#FFFFFF"> Ron, Two related incidents come to mind.  I know an elderly woman who traded in her old car for a brand new one.  Within two weeks she decided she wanted her old car back and returned the new car at a serious loss.  I guess she was happy with her final decision, and the same might apply to your client. (Please note I am only a bystander in this case.)  A local teacher bought a new Baldwin studio piano, which she had tried and liked in the store.  However, when she got it to her home the voicing sounded very uneven.  The store sent out a couple technicians, who could hear the problem but were unable to fix it.  The store agreed to exchange the piano for another one.  This is still in progress at the moment, I think.  It may be that the same applies to your client.  Most certainly she should have played the piano before it was delivered, and I assume she did that.  Even so, it may seem (or actually be) different in her home than it was in the store.  Not an easy situation to deal with; I wish you the best. Regards, Clyde Hollinger, RPT Ron & Lorene Shiflet wrote: <blockquote TYPE=CITE><style></style> List,    I'm running into a problem.  A good friend and client of many years just couldn't stand her old clunker of 50 years.  I sold her a brand new professional studio which is a wonderful piano.    While we were waiting for the new piano to arrive, she became very emotional about her old piano and it became sentimental.  Now she can't seem to enjoy her new piano.  I'm trying to decide the best way to deal with this.    Her old piano is a 1950's Baldwin spinet, drop action, scuffed to death, missing finish from water vases placed on top, unlevel keys, poor repetition, action in need of a rebuild, sounds "tinny" at best.    Her new piano is a 2001 Charles Walter studio, Queen Anne, Accu-tuned to A-440, absolutely nothing wrong with it.    Her complaints are: <ul> <li>     The action is stiff.</li> <li>     Keys are hard to press</li> <li>     "It feels like there's cotton under the keys".</li> <li>     The notes don't ring when you let off the key (go figure).</li> <li>     Keys don't repeat ( we'll look into this, but it didn't happen at     the tuning)</li> <li>     The sound just isn't real bright.</li> <li>     Won't play loud unless you pound.</li> </ul> I've worked for dealers before who had customers so accustomed to their old clunker that they hated the good piano.  All of you tasteful technicians, how do you deal with this.  Remember, she's female and it's an emotional thing.  I told her to play on it for 2 weeks and get used to the feel, and then I'll come out. Ron <a href="mailto:rshiflet@eaznet.com">rshiflet@eaznet.com</a> </blockquote> </body> </html>