<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=us-ascii"> <META content="MSHTML 6.00.2900.2523" name=GENERATOR></HEAD> <BODY> <DIV>I hope you had your boots on during that conversation.</DIV> <DIV> </DIV> <DIV>Dean</DIV> <BLOCKQUOTE> <DIV class=OutlookMessageHeader dir=ltr align=left>-----Original Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of PianoTek4u@aol.com Sent: Saturday, January 08, 2005 = 12:27 PM To: pianotech@ptg.org Subject: Re: Yamaha's = idiotic policies </DIV>To the = List: With regard to Yamaha Corporation's parts policy, I spoke to Dave Durben of = Yamaha at the Februrary, 2004 Tech Conference at the LAX Hilton and the gist = of the conversation was thus:  It costs Yamaha about $20 just to PROCESS = an order for parts and, in many instances, Yamaha takes a loss in the = supplying of parts for its instruments.  Consequently, so as not to = exacerbate these losses, the piano maker will only supply parts for those pianos = which are in America legitimately which is why the serial numbers of = instruments are required when ordering.  I hope this information may help explain = their policy. Respectfully, Anthony G. Bajada </BLOCKQUOTE></BODY></HTML>