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<font size=3>Terry,<br>
Don't get caught in the middle. Leave the negotiating to the customer.
<br>
Give the customer a written estimate and let him argue with the
dealer.<br>
<br>
If you perform the work, the customer pays you and gets reimbursed from
the dealer.<br>
DO NOT get stuck for the dealer to get around to paying you.<br>
<br>
Don't make it your problem.<br>
<br>
Jon Page<br>
<br>
At 11:06 PM 07/21/2000 -0400, you wrote:<br>
<blockquote type=cite cite>In a message dated 7/21/00 7:00:11 PM Central
Daylight Time, <br>
mfarrel2@tampabay.rr.com writes:<br>
<br>
<< This guy bought the piano for his daughter who is 9 and has been
playing <br>
for<br>
3 years. He knows nothing about pianos. Maybe the manufacturing
defects are<br>
what he gets for buying a bottom line Young Chang. But this piano
needs a<br>
full regulation, and basic tone building (seat all strings, level
strings,<br>
shape hammers, etc.). I figure at least 8 - 12 hours of work, could
use more<br>
(weeks). It seems to me that the dealer should at least be willing
(and<br>
anxious!) to take care of the adjustment-type things - perhaps
more.<br>
<br>
I asked the owner to wait until the dealer pays me for my service
call<br>
before we talk to him about other work needed on the piano. How is
this<br>
usually handled. I have no experience with this type of situation.
I look<br>
forward to any and all input.<br>
<br>
Terry Farrell >><br>
<br>
<br>
On the one hand, as you said, that's what the guy gets for buying a
bottom <br>
line piano. On the other hand, it is the dealer's responsibility to make
sure <br>
the piano performs properly. On the third hand, I don't think the dealer
<br>
should pay your fee to do prep work that he could do, (or his technician,
who <br>
will probably do it for less). <br>
<br>
You first option is to ask the dealer and see how much he is willing to
<br>
cooperate. You never know, maybe he'll give you what you want, and
everyone <br>
will be happy. (The dealer might also want a second opinion.) If
the dealer <br>
doesn't want to pay you to do the work, give the information to the
customer, <br>
and let him talk to the dealer. If the dealer still doesn't want to pay,
then <br>
it will be the customer's decision to pay you to do the work. But I
wouldn't <br>
get involved any more than that. <br>
<br>
Willem </font></blockquote><br>
<div>Jon Page, piano technician</div>
<div>Harwich Port, Cape Cod, Mass.</div>
<div><a href="mailto:jonpage@mediaone.net" EUDORA=AUTOURL>mailto:jonpage@mediaone.net</a></div>
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