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<DIV>
<DIV>In a message dated 1/13/2006 8:52:12 A.M. Central Standard Time,
jhill@classic-keyboard.com writes:</DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><=
FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=
=2>I had
some pens done with my details on </FONT></BLOCKQUOTE></DIV>
<DIV></DIV>
<DIV>I leave a pen on the music desk, or sometimes hand it to the client as =
they
are about to write their check to me. They are pretty nice pens, cost =
me
39 cents each and I have had a couple of people tell me that they used it to=
find my telephone number (which is imprinted on the barrel along with my nam=
e).
</DIV>
<DIV> </DIV>
<DIV>I've also had people run out the front door to stop me as I backed out =
of
their driveway, yelling, "YOU FORGOT YOUR PEN ON THE PIANO!!"</DIV>
<DIV> </DIV>
<DIV>As I leave, I always say to the customer, "I put a business card i=
n
the bench, so if you need to contact me, you can find me in the bench!" =
;
They usually get a chuckle out of that, and the bench is a much more
accessible place to leave your card than inside the lid of an vertical =
or
on the pinblock of a grand.</DIV>
<DIV> </DIV>
<DIV>I also send a 'followup card' a week after the tuning. This says
thank you for your business and if you were not satisfied with anything to
please contact me immediately so I can correct it. The underlying reas=
on
for sending this card, though, is to put my name in front of them one more
time. </DIV>
<DIV> </DIV>
<DIV>Between the business card in the bench, the pen, and the followup card,=
I
hope no one forgets who it was who tuned their piano last year. (Sound=
s
like the title to a C.S. Lewis classic: "THE PEN, THE BENCH, AND THE FOLLOWU=
P
CARD")</DIV>
<DIV> </DIV>
<DIV>I hope none of my customers think it's tacky to leave the
pen. No one's ever said anything negative about it, but who
knows?</DIV>
<DIV> </DIV>
<DIV>Tom Sivak</DIV>
<DIV>Chicago</DIV></FONT></BODY></HTML>