<HTML><HEAD> <META http-equiv=Content-Type content="text/html;= charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1400" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV align=left>Joe:</DIV> <DIV align=left> </DIV> <DIV align=left>How do you handle cracked boards in your lifetime= warranties?  I'm probably old enough to give your kind of= warrantee but even at my age predicting the life of a board is a= little iffy.</DIV> <DIV align=left> </DIV> <DIV align=left>dave</DIV><FONT face=Arial size=2> <DIV= align=left><BR>__________________________________________</DIV> <DIV align=left>David M. Porritt, RPT</DIV> <DIV align=left>Meadows School of the Arts</DIV> <DIV align=left>Southern Methodist University</DIV> <DIV align=left>Dallas, TX 75275</DIV> <DIV align=left> </DIV> <DIV align=left><BR>----- Original message= ----------------------------------------><BR>From: Joe= Garrett <<A= href="mailto:joegarrett@earthlink.net">joegarrett@earthlink.net<= /A>><BR>To: pianotech <<A= href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>Rec= eived: Thu, 15 Jul 2004 18:44:11 -0700<BR>Subject: Re: Old= Uprights, gotta love em.</FONT></DIV> <DIV align=left><FONT face=Arial size=2><BR>Terry said: "<FONT= face="Times New Roman" size=3>A five-year warranty on a= refurbished old upright? Hmmmmm. I'd be a bit<BR>uncomfortable= with a five-minute warranty!"    <BR><BR>Terry= Farrell</FONT><BR></DIV></FONT> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terrrrrrry!</FONT></DIV> <DIV><FONT face=Arial size=2>Shame on you! </FONT></DIV> <DIV><FONT face=Arial size=2>Having said that, I would like to= offer my guarantee, for all rebuilds, I do. It is: If there is= any problem, on anything I worked on/repaired/replaced, I will= fix it, to the customer's satisfaction, for free. The only= caveat is if the piano has been mistreated/misused or subjected= to poor environment. And, of course, I'm not responsible for= normal wear and tear.   This guarantee is for as long= as I am able to breath!<G></FONT></DIV> <DIV><FONT face=Arial size=2>IMO, this is the type of guarantee= that all should have. If you can't guarantee your work, then= don't do the work. Yes, I have walked away from lots of= potential "rebuilds", that, in my opinion, were not suitable= candidates. (and that includes the client, ...not being= "suitable".)</FONT></DIV> <DIV><FONT face=Arial size=2>There is one item I do not= guarantee....Repair of a Cracked Plate.</FONT></DIV> <DIV><FONT face=Arial size=2>Regards,</DIV></FONT> <DIV><FONT face=Arial size=2>Joe Garrett, R.P.T.<BR>Captain, Tool= Police<BR>Squares R I</FONT></DIV></BODY></HTML>