<HTML><FONT FACE=arial,helvetica><FONT SIZE=2>In a message dated 07/08/2001 1:47:26 PM Eastern Daylight Time,
<BR>pianolover88@hotmail.com writes:
<BR>
<BR><BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">This is why it is so important to "educate" our customers;
<BR>at least the ones that don't have a clue</BLOCKQUOTE>
<BR>
<BR>It would be nice to carry a standard informational sheet that could be left
<BR>with the customer about what a tuning is, why it changes, and what they can
<BR>do to help (keeping it in an area of as stable humidity as possible). I
<BR>believe there are available pamphlets from the ptg. I find that people tend
<BR>to understand or believe things more that are written down. Plus it would be
<BR>a reference for them to go back to if they have a question on that subject
<BR>after you've left.
<BR>
<BR>~Lanie
<BR><B>Moody Piano & Organ
<BR></B>Marlborough, MA
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