<HTML>In a message dated 7/20/2002 5:42:54 PM Pacific Daylight Time, RNossaman@cox.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:Re: Steinway parts dept.was Shaft from Schaff  Date:7/20/2002 5:42:54 PM Pacific Daylight Time From:<A HREF="mailto:RNossaman@cox.net">RNossaman@cox.net</A> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> Sent from the Internet               Dale wrote              Shannon has a can do attitude and will work for you but I can tell > you I think she's overworked in an understaffed dept. but still doing a > great job. If I call or fax an order I don't wonder if or when I'll get > it. My orders usually show up 5 days after I place them. How's that for > service? >     If your really stuck try Eric Shandall. He's a long time acquaintance > and he puts a good face on  techno support. >          Ron N wrote How sad and pitiful is it that a professional can't deal with an organization on a simple and straightforward basis without having to play the "It's who you know" game         Ron</BLOCKQUOTE>        How true and how sad but I still need there parts just like I'll need my social security check, or a building permit etc, ad nauseaum and ,no I don't like jumping thru the hoops. Its my independent nature that makes me grit my teeth.                In regards to Eric,I've  respected his advice/professionalism  long before he worked for the outfit and have hashed over lots of voicing techniques etc.with him.       Well any way ,red tape de jour and  the squeaking wheel gets the grease seems to plague every beaurocrcy public and private. Like it,? no. deal with it? Yes, if I need to but, am always looking for alternatives, how bout you?    Dale Erwin </HTML>