<html> At 12:44 PM 7/6/2002 -0400, you wrote: <blockquote type=cite cite>In a message dated 7/6/2002 6:25:51 AM Pacific Daylight Time, jonpage@attbi.com writes:    Jon Page writes <blockquote type=cite cite>Otherwise, I'm looking at lowering the key height by 1/4". There's room at the keyslip and I'd have to install a thicker nameboard felt. Lowering the key height would also bring the b/r pins out of the slot by 1/8" (they're flush or recessed now).</blockquote>   Jon   Obviously the balance rail pin being buried says the keyboard wasn't set up properly. Don't you just hate that?      Dale</blockquote> That's my take on it. If I install more felt under the back rail, I'll have to readjust the underlevers and their juxtaposition to the keystick may be compromised. There is a lot of cardboard punchings under the f/r felt. So much so, to bring the felt punching 3/8" from the end of the pin hence no pin in the mortice. Plenty of space to the key slip as well. There is not problem with lowering the height, it will even make the action play a little lighter by decreasing the incline at which the key rests. I tried raising one pin but it did not leave enough in the frame for long term stability. All things considered, a piano of this top quality should not have this irregularity to begin with. Installing a taller pin would be fudging but relaying the touch would be better all around. Hearing of no supplier for taller pins, I'll recommend getting it right.  The key height is presently slightly over 2 3/4" from the bottom of the keyframe. We'll see what transpires between the customer-dealer-manufacturer. It's beginning to look like we are also the customer's last line of defense against manufacturer's and dealer's complacency. That's the American work ethic for you. It was fortunate that the customer requested my servicing the piano rather than the dealer-supplied tech because chances are that the 'company-man' would let it slide, if the customer doesn't notice - don't tell. I've seen pianos beyond the warranty period which the dealer-tuner no longer services and have pointed out defects which should have been reported, too late now. That's why I can't work for a dealer, if they do not want conscientious service, I'm out the door... Speaking of which...I have to go tune the aforementioned piano and give the customer the good news about having to hassle with a dealer to get warranty service. <div>Regards,</div> <div>Jon Page,   piano technician</div> <div>Harwich Port, Cape Cod, Mass.</div> <div><a href="mailto:jonpage@attbi.com" EUDORA=AUTOURL>mailto:jonpage@attbi.com</a></div> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ </html>