<HEAD> <META content="MSHTML 6.00.2900.2802" name=GENERATOR></HEAD> <BODY> <DIV>John-</DIV> <DIV>By telling the truth, you have begun a good customer relationship.</DIV> <DIV>This is excellent business practice.</DIV> <DIV>Ed Sutton<BR><BR><BR>-----Original Message----- <BR>From: A440 Piano Service <A440@BRESNAN.NET><BR>Sent: Jan 24, 2006 8:17 AM <BR>To: PTG List <PIANOTECH@PTG.ORG><BR>Subject: McGyver Soundboard Band-Aid <BR><BR></DIV><ZZZHTML><ZZZHEAD><ZZZMETA content="text/html; charset=iso-8859-1" http-equiv="Content-Type"><ZZZMETA content="MSHTML 6.00.2900.2802" name="GENERATOR"> <STYLE></STYLE> </ZZZHEAD><ZZZBODY bgColor="#ffffff"> <DIV><FONT face=Arial size=2>Good Morning All,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Yesterday I called on a lady with a nice old Knabe Upright.  During the inspection phase of the service I found a few buzzes when certain bass strings were played.  Further inspection revealed the buzzes were emanating from soundboard cracks.  YIKES!  She had been hearing them, too, and they were annoying her.  I fixed those buzzes on the spot by folding a couple of business cards and inserting them into the cracks.  I told her that once I practiced doing soundboard shim repairs on a couple of "guinea pigs" in my garage, I'd contact her about doing the repairs the right way.  She's interested in having them done.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I made the decision to do the band-aid in the meantime like that because I know she plays the piano often, and she lives alone, and it was so out of tune!  I just didn't want to turn around and leave by dismissing the piano until the repairs could be done.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>What I'd like to ask those of you with more experience is this: did I put the piano at any further risk by doing this "McGyver" type quick-fix in the short term?  It didn't seem like it could aggravate the problem, really, and that the main downside would be that the cards were susceptible to vibrating out again....  should I have put a drop of Tite-bond on them?  Should I NOT have done this for some reason?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>John Dorr</FONT></DIV> <DIV><FONT face=Arial size=2>Helena, MT</FONT></DIV></ZZZBODY></ZZZHTML></BODY>