<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=windows-1252" = http-equiv=Content-Type><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 = Transitional//EN"> <META content="MSHTML 5.00.2314.1000" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>Doug wrote:</FONT></DIV> <DIV><FONT size=2>   " When this customer calls me back = for the next tuning, I'm contemplating saying that do to health reason I can't = work in the environment of their home."</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>All I can say is AMEN, BROTHER.  At the risk of = starting a major flame war... I can't think of anything much more offensive that = having someone smoke at close range while I'm working on their piano.  = I've been tempted to open up a bottle of hammer hardner and ask the client to = smoke somewhere else, or they run the risk of blowing the place up.  = (It's just a sick little fantacy, but still having her smoking down your neck is = pretty rude even if it is her house.)</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>In sympathy for smokers, its an addiction, and I = understand there are cravings.  But still it's a really rude client that = lights up at close range.  I've got a bunch of smokey club venues that I won't = tune for until the air has cleared out the following morning.  Some clients = will go into the next room to smoke after I've asked them not to smoke while I'm = tuning.  Even though this is a small improvement, my clothes = still stink so bad that I have to get a shower and change when I get home or = my wife won't let me into the house.</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>Good luck with the client.  I personally keep a = "do not call" list for clients that insist on fumagating me with smoke while tuning.  When they call back, I just refer them to someone = else.  I haven't had the guts to tell them that I won't tune for them = anymore if they smoke.  Maybe I should adopt your idea, and face this head on.</FONT></DIV> <DIV> </DIV> <DIV><FONT size=2>Cheers,</FONT></DIV> <DIV><FONT size=2>Brian Henselman, RPT</FONT></DIV> <DIV><FONT size=2>Austin, TX 78749</FONT></DIV></BODY></HTML>