<HTML><HEAD> <META content="MSHTML 6.00.2900.2722" name=GENERATOR></HEAD> <BODY> <DIV> <DIV><FONT face="MS Sans Serif" size=2>Be brave, be bold. You have to make a living.</FONT></DIV> <DIV><FONT face="MS Sans Serif" size=2></FONT> </DIV> <DIV><FONT face="MS Sans Serif" size=2>If they are going to be a customer, they will be. If not, they will not. I don't think a polite phone call--especially with a strong referral--could possibly tip the balance in any direction but favorable.</FONT></DIV> <DIV> </DIV> <DIV> <DIV>Alan Barnard</DIV> <DIV>Salem, Missouri</DIV> <DIV> </DIV></DIV></DIV> <DIV> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid"> <DIV style="FONT: 10pt Arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A></DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> 08/22/2005 10:23:15 PM </DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Customor Relations Question</DIV> <DIV><BR></DIV><FONT size=2> <DIV>Have any of you ever received from a client a name and number of a good friend of theirs who wants their piano tuned, and you were instructed by your client to call them to set up the appointment, even though your client had given them your name and number a few weeks prior.</DIV> <DIV> </DIV> <DIV>Now, I know how people can be at the last minute to get around to calling to have their piano tuned.  I just didn't know if it is a good business to actually call them first to see if they still need their piano tuned.</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>Thanks guys,<BR>Matthew</DIV> <P>__________________________________________________<BR>Do You Yahoo!?<BR>Tired of spam? Yahoo! Mail has the best spam protection around <BR>http://mail.yahoo.com </FONT></P></BLOCKQUOTE></BODY></HTML>