<HTML><FONT FACE=arial,helvetica><FONT SIZE=3 FAMILY="SERIF" FACE="Times New Roman Greek" LANG="0">In a message dated 3/9/2002 2:48:05 AM Pacific Standard Time, bases-loaded@juno.com writes:<BR>
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<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:<B>Retailers - is there a remedy? </B><BR>
Date:3/9/2002 2:48:05 AM Pacific Standard Time<BR>
From:<A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A><BR>
Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR>
To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR>
<I>Sent from the Internet </I><BR>
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Mark</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"></BLOCKQUOTE><BR>
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</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SERIF" FACE="Times New Roman Greek" LANG="0"> I wish I could help but this is just one of those very sticky wickets. Have her sell the piano then find her a real one.<BR>
>>>Dale>>>...</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
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Greetings -<BR>
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My question is this: Is nine days of discontented ownership of a brand new piano, with 3 service calls that have not remedied the problems, sufficient criteria to get one's money back? Details follow.... <BR>
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A piano teacher I have serviced the last few years has needed a better piano for years, but was unable to afford one.<BR>
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Parents to the rescue... they surprised her by going to one of the big retail establishments here and picking one out for her (uh-oh). They picked a 5'2" maraschino cherry red Young Chang that has now been in the teacher's home for 9 days and she HATES it. She has had the store's technician out 3 times on rather significant action problems that don't seem to get remedied. (I have not seen the piano).<BR>
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She has expressed her dissatisfaction with the store and would like to return it and get the $10K back and pick out her own piano anywhere she pleases, but the store tells her once it leaves the store the only option open to her is to trade it into them on an upgrade. Since she has no money to add, and doesn't like any of the instruments there in that price range, she feels doomed to accept the instrument she now has.<BR>
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Any input on this dilemma in regards to standard industry retail practices would be appreciated.<BR>
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Mark Potter<BR>
<A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A><BR>
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