<HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2716.2200" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV align=left><FONT face=Arial size=2></FONT>You should peruse the archives...we have discussed many times...</DIV> <DIV align=left> </DIV> <DIV align=left>David I.</DIV> <DIV align=left><FONT face=Arial size=2></FONT> </DIV> <DIV align=left><FONT face=Arial size=2>----- Original message ----------------------------------------><BR>From: "Alan R. Barnard" <<A href="mailto:mathstar@salemnet.com">mathstar@salemnet.com</A>><BR>To: <<A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>Received: Sat, 31 Aug 2002 11:26:57 -0500<BR>Subject: Potential Customers</FONT></DIV> <DIV align=left><FONT face=Arial size=2><BR>I'd like the list to share ideas about this:</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Telephone call: "How much do you charge to tune a piano?"</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>1. If it is obvious from the conversation that a pitch raise or other work will be needed, do you talk about charges beyond the standard tuning?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>2. If you have a reeeeally incompetent bozo 'tooner' in the area (armed with a tuning hammer and electronic guitar tuner and literally does not know the meaning of the terms temperament, tempered tuning, inharmonicity, etc.) do you try in any way to steer the caller away from that person?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>3. What "techniques" do you use to try and secure the business?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Alan R. Barnard</FONT></DIV> <DIV><FONT face=Arial size=2>Salem, MO</FONT></DIV></BODY></HTML>