<HTML><FONT FACE=arial,helvetica><FONT SIZE=2>In a message dated 3/12/01 7:02:27 AM Central Standard Time,
<BR>cedel@supernet.com writes:
<BR>
<BR>
<BR><BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I've wondered if I should ask each client what level of service they want,
<BR>maybe the first time I see the piano. Does anyone do that?
<BR>
<BR>Regards, Clyde
<BR>
<BR></BLOCKQUOTE>
<BR>
<BR>As I tune the piano, I will make mental notes as to what is needed. Then I
<BR>ask the customer if she is happy with the way the piano sounds and plays. If
<BR>she makes any comment that relates to what I notice is needed to be done to
<BR>the piano, I will make suggestions to correct the problem. If the customer
<BR>doesn't say anything is needed, I might still explain that the piano needs
<BR>some regulation, cleaning, voicing, etc. If there is a blank stare, or even a
<BR>"thanks but no thanks" kind of response, I leave it alone. My opinion is that
<BR>if we try to push additional service on a customer who doesn't want it, it
<BR>might be construed that we are trying to "gouge" the customer. And we can't
<BR>afford to get that reputation.
<BR>
<BR>Willem</FONT></HTML>