<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; =
charset=iso-8859-1">
<META content="MSHTML 6.00.2737.800" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=512324202-30042004>I would say bring them to your shop or one of =
your
customer's house where a similar S&S piano is that you have restored =
completely and have them play that. Tell them you think theirs =
will sound
possibly better than this because their piano is such a great
piano.</SPAN> <SPAN class=512324202-30042004> It will work like a =
charm.</SPAN></FONT></FONT></FONT></DIV>
<P><FONT color=#0000ff><FONT face=Arial><STRONG>D.L. =
Bullock
St. Louis<BR></STRONG></FONT><A =
href="http://www.thepianoworld.com/"><FONT
face=Arial><STRONG>www.thepianoworld.com</STRONG></FONT></A><FONT =
face=Arial
color=#000000><STRONG> </STRONG></FONT></FONT></P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT =
face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Farrell
[mailto:mfarrel2@tampabay.rr.com]<BR><B>Sent:</B> Thursday, April 29, =
2004
11:04 AM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Rebuild =
Sales
Approach<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>I've been servicing a =
1920s S&S L for
five years. It plays like a truck, has loose tuning pins, dead bass =
strings,
false beats and a dismal killer octave section. The owner knows the =
action is
toast and wants it rebuilt. However, his wife has commented on how =
nice it
sounds since Mr. Patchemup restrung (totally rebuilt, of course) =
the
piano some thirty years ago. For some reason I am hesitant to try =
and
sell the whole package - which it definitely needs if the piano is to =
perform
like it should/could.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Any recommendations on how to =
approach this
without sounding like a used car salesman?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>He has already told me he wants to do =
the action
after he moves this summer (to a condo on the bay - as in no $$ =
troubles
here).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry
Farrell</FONT></DIV></BLOCKQUOTE></BODY></HTML>