<HTML>       A big thank you t= o Jon Page, Phil Frankenberg, Roger Jolly, Ron Nossaman, Tom Driscoll, Tony = Caught and Terry Farrell for contributing suggestions to the problem with th= e bass dampers and sustain pedal in the Keller Bros. Upright.        I called the customer this morning and = said I was sure I now had suggestions on how to correct the problem and I co= uld return and would do the repair at no charge.         "Oh please do" and I was there by 11:00= AM., made the adjustments and was on my way by 11:30 AM.  With a very = satisfied high school piano student.               I will give credit to Jon Page for hitt= ing the nail right on the head.  However, with all of the other suggest= ions made by the afore mentioned experts, I felt like I had a full magazine = with one in the chamber.                The primary cause was:               The action bracket bolt nut, at the lef= t bass bracket and at the tenor/bass break bracket, was turned in too much o= n the stud, which held the dampers to the strings too firmly in the bass.<BR= > I turned the nuts out, pulled the action brackets away a little bit, and= as I played C2 I turned the nuts back in and the dampers now being backed o= ff the strings the sustain returned to the strings. The dampers on A0 through E1 were still just a little too close so I reg= ulated the damper wires and those cleaned up just fine. I then checked the dampers while pressing the sustain/damper pedal and n= oticed that they all could stand a smidgen more of space. I then checked the damper pedal rod and the pedal lever and noticed that= laying under the lever on the bottom of the case there was a dowel pin bush= ing laying there, and that there was no bushing at the dowel pin at the leve= r.  I replaced the bushing under the dowel, played a few notes with the= sustain pedal depressed and now the dampers all lifted away from the string= s very nicely. Following up on other suggestions given for me to look at I checked thes= e items: 1) The action bracket feet were seated properly, in this case the action br= acket foot straddles a 3/16" steel rod that is secured into the inside of th= e case. 2) The damper lift rod was secure; the damper rod hooks and hangers were al= l secure. 3) The action rail was not warped, split or broken.        I greatly appreciate all of the help on= this problem and I can file this experience away for the future.        You technicians are great. Regards, Gordon Holley Goshen, IN Associate, Indiana Chapter 467</HTML>