<html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1>     -----Original = Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of J Patrick Draine Sent: Monday, January 06, 2003 1:59 = PM To: Mike McCoy; = Pianotech Subject: Re: = Altenburg/Samick grand action problems   On Monday, January 6, 2003, at 07:24 AM, Mike McCoy = wrote: <?fontfamily><?param Arial><?smaller>Talked = to the salesman again and he informed me that Samick has nothing to do with it, = when Altenburg puts their name on it they assume the warranty supposedly. <?/smaller><?/fontfamily> Mike,   &nbsp= ;           I just called Samick in California= and spoke to Chad Spellins in Tech Services. Samick does = Warranty Altenberg. Samick @ 926-964-4700   &nbsp= ;         With a dealer turning their back on this problem why rely on them to advise = you? As I suggested the other day, Call Samick!. What perplexes me in these = situations is why the dealer doesn’t call the manufacturer, get authorization = and have the piano repaired on Samicks dime. Instead they put up the brick wall, = declaring that they won’t spend a dime more on this piano, creating a = disgruntled customer with you in the middle. I ‘m not dealer bashing as I have a good = working relationship with several dealers but this attitude is productive to no = one. Again call the good people at Samick, present a reasonable estimate for = repining this thing, get paid, and get this young man enjoying his = piano.   &nbsp= ;         Tom Driscoll RPT </div> </body> </html>