<HTML>In a message dated 9/24/01 8:51:23 PM Central Daylight Time, mfarrel2@tampabay.rr.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">"The unethical pratice of just pulling the strings into tune has lead to many pianos being badly out of regulation. Your tuner should be sacked if they don't work on touch and tone at EACH tuning visit." Pretty strong statement. How would tuning a piano lead to it falling badly out of regulation, and why would that be unethical? I should think I would raise an eyebrow or two on the face of Mrs. Baldwinacrosonic if I tried to sell her a regulation and voicing job at each visit - of course, now that I think of it, the visits would likely be 10 or so years apart - but what about the ones that actually tune at least once a year? Terry Farrell </BLOCKQUOTE> Terry, Clyde, et al. When I schedule a tuning, it is for just that, to tune the piano, unless the customer told me ahead of time some repairs are needed. When I get done with the tuning, I will recommend additional work, if it is needed, and let the customer decide when to do it, (unless the piano is so bad it cannot be tuned in the first place). I don't think, as Clyde said, it is ethical to arbitrarily do extra work without first getting permission. Wim</HTML>