<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type = content=text/html;charset=iso-8859-1> <META content="MSHTML 6.00.2900.2769" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=MailContainerBody style="PADDING-LEFT: 10px; FONT-WEIGHT: normal; FONT-SIZE: 10pt; = COLOR: #000000; BORDER-TOP-STYLE: none; PADDING-TOP: 15px; FONT-STYLE: = normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; = BORDER-LEFT-STYLE: none; TEXT-DECORATION: none; BORDER-BOTTOM-STYLE: = none" bgColor=#ffffff leftMargin=0 topMargin=0 acc_role="text" = CanvasTabStop="true" name="Compose message area"> <DIV> <DIV>If they don't show, send 'em a bill.</DIV> <DIV>JRW</DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="FONT: 10pt arial"><B>From:</B> <A = title=mailto:pdtek@mchsi.com href="mailto:pdtek@mchsi.com">Dave Bunch</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=mailto:pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, October 24, 2005 = 2:16 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> No show </DIV> <DIV><BR></DIV> <DIV>Hello- </DIV> <DIV> </DIV> <DIV>Well, I've seen some venting about difficult customers lately so = I will submit a story here just to double check my policies. I do want to be fair.</DIV> <DIV> </DIV> <DIV>I tuned a Kimball console last week that had been neglected a few = years. A bit flat, but not much. I finished up, collected the fee and left. = The next day she calls me saying that her brother came by and didn't like the = sound of it. He apparently used to tune a bit, and told her that she should get = me back out again. Fortunately over twenty years, these calls are rare, so I = said I would come back and there would be no charge, even if it needed retuning.</DIV> <DIV> </DIV> <DIV>I schedule a time, drive forty miles round trip, and she stands = me up. I waited a half hour and left. I could have tuned another piano during = that time. When I get home later there is a message on the phone = apologizing for missing the appointment. I called her and she said a couple of her day = care kids were lost in a corn maze for an hour and a half, when at this = point a kid chimes up in the background "We weren't lost!" The story sounded fishy = but either way, I took a loss on it. I told her at that point I was still = willing to check out her piano and work on it if needed at no charge, but that = I can only make one free trip out there. If she wanted to make another = appointment, there would be a minimum service charge. She went ballistic and said = that was a lot of money when the job wasn't done right the first time!</DIV> <DIV> </DIV> <DIV>Am I being unreasonable? Lets even assume that whatever is wrong = with the piano is my fault. How many times should I block out a time and absorb = the mileage to go there for free?</DIV> <DIV> </DIV> <DIV>OK, I'm done now.</DIV> <DIV> </DIV> <DIV>Dave Bunch</DIV></BLOCKQUOTE></DIV></BODY></HTML>