<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2716.2200" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I'd like the list to share ideas about this:</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Telephone call: "How much do you charge = to tune a piano?"</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>1. If it is obvious from the = conversation that a pitch raise or other work will be needed, do you talk about charges = beyond the standard tuning?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>2. If you have a reeeeally incompetent = bozo 'tooner' in the area (armed with a tuning hammer and electronic guitar tuner and literally does not know the meaning of the terms temperament, tempered tuning, inharmonicity, etc.) do you try in any way = to steer the caller away from that person?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>3. What "techniques" do you use to try = and secure the business?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Alan R. Barnard</FONT></DIV> <DIV><FONT face=Arial size=2>Salem, MO</FONT></DIV></BODY></HTML>