<HTML>In a message dated 10/15/02 2:53:33 AM !!!First Boot!!!, JIMRPT@aol.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">So a very conservative estimate of what it would 'cost'  to supply this customer accomodation would be (23 minutes @65 per 1 hr 15 minutes) = 65/75 min. = .87 per minute= 23X.87= $20.01 </BLOCKQUOTE> Thank you, Jim, for going through a step by step proceedure explaining how your time can be "eaten up" doing mundane things, like talking to the UPS man, etc. As you said, you were being very conservative. Charging twice what the product is worth is only the beginning. There are techs out there charging whole sale prices for the product they're putting in a piano, and then only charging barely minimum wage to do the work. It's not that they are doing bad work. But they just haven't figured out how to make money in this business. And it is giving the rest of us a bad name. End of tirade. Wim </HTML>