<HTML><HTML>I have wondered for a long time if ther= e was a diplomatic way, and an effective way, to find out from customers you= are sure switched to someone else, why they switched; if there is something= I am doing that I should change, I would like to know so that I can improve= my service. I am not hurting for business; I tune about 700 pianos a year, and average a= bout 130 new customers a year;  but I also estimate about 30-50 people= a year that stop using me for some reason; most are due to no longer using = the piano, or just not wanting to spend the $, but for those few (I hope!) t= hat didn't like my service for some reason, I would like to find out why.<BR= > I am looking for some helpful tips on how to go about asking them, without s= ounding defensive, whiney, etc. Specific ways to phrase the questions, approaches, etc would be helpful if a= nyone has a proven method. what has felt most effective: phone? letter? post= card? etc. Peter RPT</HTML>