<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=UTF-8"> <META content="MSHTML 6.00.2900.2802" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; = FONT-FAMILY: Arial" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 = rightMargin=7> <DIV><FONT size=3>Dave - You've got to learn to do a full 360 attitude-adjustment on this subject!  ;-)   </FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>YCs are nothing to worry about, they are something = to celebrate! When I get a call from a new customer to tune their YC grand the anticipation starts. When I find out that the serial = number begins with a zero, I start panting softly. When I find hammers blocking = I start salivating. And when the customer tells me that the last tech found the = same problem previously and kept having to "adjust something in there" = I, I, - no, get your mind out of the gutter - my eyes start rolling over and spinning like a slot machine with dollar signs!</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>End result: replace brackets - they pay you and <U>they</U> seek reimbursement from YC - and do a full regulation - = plus tuning, etc. - usually ends up well over a grand for a bunch of very fun = work! No doubt about it, YC expanding brackets are an = opportunity!</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>I find that if you explain the situation thoroughly = to the customer, and what the other tech was doing, and that most new pianos = will need a regulation after a few years of break-in anyway, they are usually very = appreciative that you have finally gotten to the bottom of the cause of = the troubles they have been having with that darn piano for so many years.</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><BR> </DIV><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV> <DIV>My worry here is that it was serviced by a tech who was = unfamiliar with the problem and could possibly have regulated it occasionally as it = went out of whack...</DIV> <DIV> </DIV> <DIV>My gut feeling, though, is that you are right.  At first = glance, they seem stable.</DIV> <DIV> </DIV> <DIV>Thanks,</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV> <DIV> </DIV></DIV></DIV></BLOCKQUOTE></FONT></BODY></HTML>