<HTML>Listers and Listees, This is a business question rather than a technical question, but I'm su= re we've all dealt with this issue in one form or another. I got a phone call from a woman who'd bought a piano from a store for wh= om I do warranty/1st tunings.  She needed her freebie, so we scheduled = a time and day.  The morning of the anointed day, she called to say she= couldn't make it, so we re-scheduled.  No problem. The date and time we were supposed to meet was monday(Memorial Day) at 4= :00 PM.  I was there, she wasn't.  I got mildly aggravated, waited= for 20 minutes or so, slipped a card in the door and left.  I expected= at least an apologetic phone call from her, but two days went by and I hear= d nothing.  I called her and left a message that I would like to re-sch= edule, but another two days went by and again, I've heard nothing. My question is this:  since it is a warranty tuning paid for by the= store, should I bill the store as though I performed the service, thus void= ing her free tuning, or should I send her the bill for the no-show fe= e(roughly the same price)?   IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I= 'm leaning towards billing the store for this.  Any opinions or shared = experiences are most welcome. Thanks, Dave Stahl </HTML>