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<DIV><FONT face=Arial size=2>ANSWERS BELOW =
<G></FONT></DIV>
<DIV>Joe Goss<BR><A
href="mailto:imatunr@primenet.com">imatunr@primenet.com</A><BR><A
href="http://www.primenet.com/~imatunr/">http://www.primenet.com/~imatu=
nr/</A><BR></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: =
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A href="mailto:rshiflet@eaznet.com" title=rshiflet@eaznet.com>Ron =
&
Lorene Shiflet</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
href="mailto:pianotech@ptg.org"
title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 22, =
2001 9:44
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Likes her old =
clunker</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2>List,</FONT></DIV>
<DIV><FONT size=2> I'm running into a =
problem. A good
friend and client of many years just couldn't stand her old clunker of =
50
years. I sold her a brand new professional studio which is a =
wonderful
piano. </FONT></DIV>
<DIV><FONT size=2> While we were waiting for the =
new piano
to arrive, she became very emotional about her old piano and it =
became
sentimental. Now she can't seem to enjoy her new =
piano. I'm
trying to decide the best way to deal with this.</FONT></DIV>
<DIV><FONT size=2> Her old piano is a 1950's =
Baldwin spinet,
drop action, scuffed to death, missing finish from water vases =
placed on
top, unlevel keys, poor repetition, action in need of a rebuild, =
sounds
"tinny" at best.</FONT></DIV>
<DIV><FONT size=2> Her new piano is a 2001 Charles =
Walter
studio, Queen Anne, Accu-tuned to A-440, absolutely nothing wrong with =
it. </FONT></DIV>
<DIV><FONT size=2> Her complaints =
are:</FONT></DIV>
<UL>
<LI><FONT size=2> The action is
stiff. LACK OF AFTER-TOUCH</FONT>
<LI><FONT size=2> Keys are hard to
press </FONT> <FONT size=2>LACK OF AFTER-TOUCH</FONT>
<LI><FONT size=2> "It feels like there's cotton =
under the
keys".</FONT> <FONT size=2>LACK OF AFTER-TOUCH</FONT>
<LI><FONT size=2> The notes don't ring when you =
let off the
key (go figure).</FONT> <FONT size=2>TIGHTEN DAMPER ADJUSTMENT =
UNTIL THEY
RING O;(</FONT>
<LI><FONT size=2> Keys don't repeat ( we'll look =
into this, but it didn't happen at the =
tuning)
LACK OF AFTER-TOUCH</FONT>
<LI><FONT size=2> The sound just isn't real =
bright.</FONT>
<FONT size=2>LACK OF AFTER-TOUCH</FONT>
<LI><FONT size=2> Won't play loud unless =
you
pound. LACK OF AFTER-TOUCH</FONT></LI></UL>
<DIV><FONT size=2>I've worked for dealers before who had customers =
so
accustomed to their old clunker that they hated the good piano. =
All of
you tasteful technicians, how do you deal with this. Remember, =
she's
female and it's an emotional thing. I told her to play on it for =
2 weeks
and get used to the feel, and then I'll come out.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Ron</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2><A
=
href="mailto:rshiflet@eaznet.com">rshiflet@eaznet.com</A></FONT></DIV>
<DIV><FONT =
size=2> </FONT> </DIV></BLOCKQUOTE></BODY></HTML>