<HTML style="FONT-SIZE: x-small; FONT-FAMILY: MS Sans Serif"><HEAD><T= ITLE></TITLE> <META http-equiv=Content-Type content=text/html;charset=ISO-8859-= 1> <META content="MSHTML 6.00.2900.2802" name=GENERATOR></HEAD> <BODY style="BORDER-TOP-STYLE: none; BORDER-RIGHT-STYLE: none; BORDER= -LEFT-STYLE: none; BORDER-BOTTOM-STYLE: none" text=#000000 bgColor== #ffffff> <P>Well put and my modus operandi also...</P> <P><BR>David Ilvedson, RPT<BR>Pacifica, California<BR><BR><BR></P> <DIV style="PADDING-RIGHT: 5px; PADDING-LEFT: 5px; PADDING-BOTTOM: 5p= x; BORDER-LEFT: #000000 3px solid; PADDING-TOP: 5px"> <HR> Original message<BR>From: "Alan Barnard" <TUNE4U@EARTHLINK.NET><BR>To: = "koko99@shaw.ca, Pianotech <PIANOTECH@PTG.ORG><BR>Received: 12/20/2005 = 12:13:59 PM<BR>Subject: Re: Unintended Results<BR><BR> <DIV> <DIV align=left><FONT size=3>I'm not sure I exactly understand what= you're asking but I'll respond ...</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>Only on one occasion did I do extra work without pr= e-agreement. That was a major pitch raise when the piano owner was not = there when I arrived (another family member let me in). When I gave her= the bill she freaked, it was very ugly. On the other hand, she was ver= y upset about something from the moment she walked in the door--I was j= ust the last straw, as it were.</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>In this case, I had pretty much carte blanche but o= nly charged her for the tuning and PR, the rest was just piddley adjust= ments, a little hammer fitting, etc., that I do as part of tuning anyho= w, if there is time.</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>I have, on many, many occasions turned a "normal tu= ning" into a 2 or 3 hundred dollar job. On about five occasions, I turn= ed them into 2 and 3 thousand dollar jobs. I DO sell work, but I don't = twist arms. Here is the situation, here are the needs, here are your op= tions, this is how your piano could be, here are the economic issu= es as to now and future market value of the piano, etc. You don't have = to be a good salesman, really, you just have to open your mouth. Same t= hing on selling caster cups, Dampp-Chaser systems, and so forth. <= /FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV><FONT size=3>You present, they say yes or no, you make more mone= y, they get a happier piano. Win, win, win. Never think of selling= as something where the customer loses if you "win" -- that's for shyst= ers. Good selling is just presenting need, information, options, long t= erm benefits, etc.</FONT></DIV> <DIV><FONT size=3></FONT> </DIV> <DIV> <DIV><FONT size=3>Alan Barnard</FONT></DIV> <DIV><FONT size=3>Salem, Missouri</FONT></DIV> <DIV> </DIV> <DIV>----- Original Message ----- </DIV></DIV></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT= : 5px; BORDER-LEFT: #000000 2px solid"> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"= ><B>From:</B> <A title=koko99@shaw.ca href="mailto:koko99@shaw.ca">= carl teplitski</A> </DIV> <DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org= href="mailto:pianotech@ptg.org">Pianotech</A></DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> 12/20/2005 1:29:44 PM </DI= V> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Unintended Results<= /DIV> <DIV><BR></DIV><FONT size=2>Did you and customer agree on the need an= d actually start the work immediately ?<BR>Were you able to give her an= idea how much job would cost ?  In my experience, <BR>most people= are not  that quick to agree to  a job which would  com= e to much more<BR>money than a tuning, on the first visit . Though it h= as happened to me , also, but a normal<BR>tuning turning into a $ 2 or = $ 300.00 job, is not the usual occurance.  Maybe I'm not that<BR>g= ood a sales person.  Just curious.<BR><BR>Carl / Winnipeg<BR><BR><= BR><BR>Stéphane Collin wrote: <BLOCKQUOTE cite=mid000c01c604cf$49910520$aa844157@ordinateursteph ty= pe="cite"> <META content="MSHTML 6.00.2900.2802" name=GENERATOR> <STYLE></STYLE> <DIV><FONT face=Arial>hihi</FONT></DIV> <DIV><FONT face=Arial>nice story</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial>Stéphane.</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; M= ARGIN-LEFT: 5px; BORDER-LEFT: rgb(0,0,0) 2px solid; MARGIN-RIGHT: 0px">= <DIV style="FONT: 10pt arial; font-size-adjust: none; font-stretch: n= ormal">----- Original Message ----- </DIV> <DIV style="BACKGROUND: rgb(228,228,228) 0% 50%; FONT: 10pt arial; fo= nt-size-adjust: none; font-stretch: normal; moz-background-clip: initia= l; moz-background-origin: initial; moz-background-inline-policy: initia= l"><B>From:</B> <A title=tune4u@earthlink.net href="mailto:tune4u@e= arthlink.net">Alan Barnard</A> </DIV> <DIV style="FONT: 10pt arial; font-size-adjust: none; font-stretch: n= ormal"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech= @ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial; font-size-adjust: none; font-stretch: n= ormal"><B>Sent:</B> Monday, December 19, 2005 7:57 PM</DIV> <DIV style="FONT: 10pt arial; font-size-adjust: none; font-stretch: n= ormal"><B>Subject:</B> [Norton AntiSpam] Unintended Results</DIV> <DIV><BR></DIV> <P></P> <DIV>Had a new customer on a referral from a referral from a referral f= rom a referral--always gratifying. Arrived to find a crummy old Wurly c= onsole in bad shape. But since the customer (wife of an Army colonel wh= ich explains the reference to "one more move") is a good player and is = in this chain of referrals, I took pains to make necessary repairs= , minor regulation, a little tone work, pitch raise and two-pass tuning= . It ended up a much happier piano than when I arrived. During the job,= she asked if I knew of a decent grand for sale. We discussed several o= ptions, including a beautiful S&S M that I know is for sale at a de= cent price. She got excited and wrote down all the info I was giving he= r. Today I got the following note in the mail ...</DIV> <DIV> </DIV> <DIV><IMG alt="" hspace=0 src="cid:unknown.jpg@38706.5155108796.5= 00" align=bottom border=0></DIV> <DIV> </DIV> <DIV>Screwed up again!!! </DIV> <DIV> </DIV> <DIV>I had a chance to get a much nicer piano in my customer base and m= essed it up by making her piano acceptable to her. Rats.</DIV> <DIV> </DIV> <DIV>Only kidding ... sort of.</DIV> <DIV> </DIV> <DIV>Alan Barnard</DIV> <DIV>Salem, Missouri</DIV> <DIV> </DIV></BLOCKQUOTE></BLOCKQUOTE><BR></FONT></BLOCKQUOTE></DI= V></BODY></HTML>