<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1515" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Kent said: "<FONT face="Times New = Roman" size=3>If a customer doesn't  <BR>feel it is important enough to be around = when the tuning is over,  <BR>especially if they feel it's OK to question a = tuning, may not be the  <BR>best customer. Another example is a new = customer who is a no-show; I  <BR>have a policy of not rescheduling no-shows, = except for fully  <BR>established customers. I broke my policy once for a = customer who  <BR>happened to live close to me. Never again; she called back = after two  <BR>months and a change of seasons to express her = dissatisfaction with  <BR>the tuning. You can say I should have immediately = returned to the  <BR>piano; I say I never should have gone out in the first place"</FONT></FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2>Another that should be added to your = "list" is a customer who is the "Pianist", who makes the appointment and then is not = there at the time of the appoint. Rather leaves someone, who is NOT a pianist, = to "let you in". I just had this siutation, this morning. When I explained my = policy, (the "pianist must be there for the initial visit"), to the = person "letting me in", I got a sting of profanity, etc.!!! Really don't want = to be anywhere near a "client" like that!</FONT></DIV> <DIV><FONT face=Arial size=2>It's all a crap shoot! Go figger!<G></FONT></DIV> <DIV><FONT face=Arial size=2>Joe Garrett, R.P.T.<BR>Captain, Tool Police<BR>Squares R I</FONT></DIV></BODY></HTML>