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<DIV>In a message dated 1/13/05 5:08:47 PM Pacific Standard Time,
toddpianoworks@yahoo.com writes:</DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><=
FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=
=2>When
you're on the phone scheduling an appointment with a client, and you ask t=
he
question "How long has it been since the piano was last tuned", and they s=
ay
"over 10 years", then you mention the pitch raise and the extra cost invol=
ved,
and that their piano may need it....do you also mention that some strings
might break over the phone, or do you wait till you're at their home
before you bring it up?</FONT></BLOCKQUOTE></DIV>
<DIV></DIV>
<DIV>If the client suggests that the piano is drastically out of tune, I tel=
l
them about the pitch raise and appropriate fee on the phone. I don't
usually mention possible string breakage until I can get to the house and as=
sess
the condition of the piano in person. I always tell them the facts bef=
ore
a drastic PR, and inform them of their financial responsibility in the
matter.</DIV>
<DIV> </DIV>
<DIV>Dave Stahl</DIV></FONT></BODY></HTML>