<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1491" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; = FONT-FAMILY: Verdana" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 = rightMargin=7> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">What I find even more frustrating than Dave's day = (as frustrating as it obviously was) is folks who would pilfer from the = PTG rather than support an organization whose sole purpose is to foster the availability of state-of-the-art technical information on piano technology.</FONT></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref"></FONT></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my customer a printout from the PTG = website" ........... you will be guilty of copyright infringement. Don't do it. = These materials are available for sale at</FONT>  <A href="http://ptg.org/merchandise/PTGStore05.pdf">http://ptg.org/merchan= dise/PTGStore05.pdf</A> .</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN = class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my = customer a printout from the PTG website, it not only credits the PTG for = all of the information given, it also gives the url for the PTG's website..." = It not only gives the URL, but also indicates that it is copyrighted - "<EM>Š = 1992 & 1994 The Piano Technicians Guild, Inc."</EM>  And if you look = just a little further, on the home page you will see:</FONT> </SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005></SPAN></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005>"<FONT face=Verdana size=1>Š2000 This = site is subject to copyrights owned by the Piano Technicians Guild. All materials posted = to this site are subject to copyrights owned by the Piano Technicians Guild = (PTG) and other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document found on this site is = expressly prohibited, unless the PTG or the copyright owner of the material has = expressly granted prior written consent to so reproduce, retransmit, or republish = the material. All other rights reserved."</FONT></SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN = class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN class=930083007-02042005>You = might want to consider joining the PTG and supporting the organization that makes = available technical information that is "EXTREMELY useful in circumstances like = these." "Printing off a copy of the PTG explanation of a Pitch Raise..." or = anything else is illegal and IMHO, downright dishonest. Please consider supporting the PTG rather than pilfering from the = PTG.</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN = class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN class=930083007-02042005>Terry Farrell</SPAN></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV><SPAN class=930083007-02042005>I have actually found the PTG's = website to be EXTREMELY useful in circumstances like these. Printing off a copy = of the PTG explanation of a Pitch Raise (along with the faq of "why does = my piano go out of tune" yadda yadda), not only gives the customer = concise information on piano care and behaviour, but also gives them a = legitimate reference point outside of the word of one new tuner. They = obviously don't know that your work and intentions are honest, so for all they = know, you could just not be a very good tuner, and/or you could be trying to = take them for a ride, billing them for a bunch of bogus work. To their credit, = they're right to be skeptical - there ARE unfortunately a lot of tooners = (and other service people) who make their livings off of dishonest = upsales/scams. *WE* know you're not one of those, but your new and uneducated = customer doesn't. Think about it - it's kind of like when you go in for a = simple oil change and JoeBob at the quicklube tells you that you need about $200 worth of additional work done on your car (even if it's = a tuneup, transmission flush, new air filter...). But last time, you had = your oil changed by Tommy up the street, and he didn't mention any of that. = Tommy's been changing your oil for years and has never had to do anything more = to it - tuneup? What's that? </SPAN></DIV> <DIV><SPAN class=930083007-02042005>If I hand my customer a printout = from the PTG website, it not only credits the PTG for all of the information given, it also gives the url for the PTG's website - aha! = Another valuable resource for piano owners who just don't know any better. It = also earns me brownie points for going out of my way to show that *I* care = about their piano, and that I want to bother explaining these things to = them. Lastly, it leaves them with written information in a clear format (not = handwritten. And do you really want to take the time to = write the whole pitch raise and false beats shpiel out?) - 90 percent of = what you verbally tell a customer goes in one ear, gets jumbled up and = confused, and leaks out the other ear. Not because customers are stupid, but because = most people simply don't have the time or attention span - they have kids, = which means they have scouts, soccer practices, piano lessons, sunday = school, pta meetings, karate, ballet, etc. That simple piece of paper is something = they can refer to. Maybe they'll read it and respond positively, maybe not. = But you're at least covering your butt, doing all you can do, and giving a = chance for it. </SPAN></DIV></BLOCKQUOTE></BODY></HTML>