<HTML>In a message dated 3/14/03 10:40:01 PM !!!First Boot!!= !, cedel@supernet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">The last thing I would want is = to be perceived as thinking I'm better. If someone had a complaint about my work, I would want to know! Thoughts? Regards, Clyde </BLOCKQUOTE> Clyde In my Psychological Troubleshooting class I talk about the customer letting = you know if you made a mistake. For me, those customers are my best friends.= If they didn't tell me I made a mistake, I would never know. But to have another technician tell me I made a mistake, that might be a dif= ferent story. I think people like you and me probably would want to now if w= e are making a mistake. And I think the techs that do want to know, are the = same ones who are in the PTG, and know the value of being educated. Unfortunately, I think most people do not like to be corrected. They will be= come defensive. So I think it would be a judgment call. It might be worth calling the person= up, especially if you don't know him/her, and do like Joe did with Randy. I= f you know the person, you might want to wait until you see him/her,and disc= uss the problem in general terms first before complaining about the specific= repair problem. Wim </HTML>