<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=windows-1252"> <META content="MSHTML 6.00.2800.1170" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Hi Terry, </FONT></DIV> <DIV><FONT face=Arial size=2>    The first thing that = comes to mind is that she probably has the mute rail engaged. There is a box on = the left side of the keybed. It has an on-off switch, and two knobs, volume and = reverb. If she has the silent rail engaged and the volume pot all the way down, = you won't hear anything.</FONT></DIV> <DIV><FONT face=Arial size=2>    That's probably = whats happening here. There are volume controls for the speakers on the power supply in = between the beams under the piano, which have to be turned up somewhat for the = speakers to work. But as far as getting the piano to play, if it doesn't, it must = be the silent rail is engaged with the volume off.</FONT></DIV> <DIV><FONT face=Arial size=2>  Go out there, take your cell = phone. If you run into trouble you can call Yamaha at (800) 854-1569,, then 2,,then 2 = to get right in to the support. They'll trouble shoot it with you on the = line.  I wouldn't lose too much sleep about it, it's probably something that will = take you about 5 minutes to figure out. Let us know what you found, = OK?</FONT></DIV> <DIV><FONT face=Arial size=2>Kevin.</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=mfarrel2@tampabay.rr.com href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 17, 2003 = 6:55 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Disklavier = Question</DIV> <DIV><BR></DIV>I am stopping by a client's home tomorrow to look at = her Yammy grand with a Disklavier. I told her I only know a VERY little about = them, but she wants me to at least look at it (heck, maybe I'll find a cord not = plugged in!). She says the piano has been set up for two years, but only = recently she tried using it. She says the keys go up and down when she turns a disk = on, but the piano makes no noise (no music). She thinks it has the Quiet Time = feature (which I know almost nothing about).<BR><BR>Anyone care to throw out a = few things to look at? Thanks for any crumbs. <BR><BR>Again, I know almost = nothing about these things (give me an hour and a bottle of rum and I MIGHT be = able to figure out how to turn it on!).<BR><BR>Terry Farrell<BR>  <BR>_______________________________________________<BR>pianotech list = info: <A = href="https://www.moypiano.com/resources/#archives">http://www.ptg.org= /mailman/listinfo/pianotech</A></BLOCKQUOTE></BODY></HTML>