<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE>@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in = 1.25in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } A:link { COLOR: blue; TEXT-DECORATION: underline } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline } A:visited { COLOR: blue; TEXT-DECORATION: underline } SPAN.MsoHyperlinkFollowed { COLOR: blue; TEXT-DECORATION: underline } SPAN.EmailStyle17 { COLOR: navy; FONT-FAMILY: Arial } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US vLink=blue link=blue bgColor=white> <DIV><FONT face=Arial size=2>I like this idea Tom. Running away has = never been an option I have been willing to choose, so far. I have a call = in and sent an E-mail to the salesman who is also a Chapter member explaining everything as I see it. I talked to the customer again tonight and her = son has a performance of some type coming up and can't practice so I told her I = would come up tomorrow and fix the immediate problems and if I have to eat it I = will, no problem with that. I'll also try a call to Samick.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2> Thanks troops!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Mike</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Mike McCoy RPT<BR>Chapters 170 & = 190 PTG<BR>Langhorne, Pa<BR><A href="mailto:mjmccoyrpt@earthlink.net">mailto:mjmccoyrpt@earthlink.net<= /A></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=tomtuner@attbi.com href="mailto:tomtuner@attbi.com">Tom = Driscoll</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=mjmccoyrpt@earthlink.net href="mailto:mjmccoyrpt@earthlink.net">'Mike McCoy'</A> ; <A title=pianotech@ptg.org = href="mailto:pianotech@ptg.org">'Pianotech'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 03, 2003 = 7:24 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Altenburg/Samick = Grand action problems</DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"></SPAN></FONT> </P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"></SPAN></FONT> </P> <P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times = New Roman" color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Mike</SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">           = Aside from the run as fast as you can plan, I would call the = manufacturer. Samick first then </SPAN></FONT><FONT face=Arial color=navy = size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">Altenburg</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> if Samick = directs you. The warranty is a manufacturers warranty NOT a dealer’s = warranty. This is kind of an end run but in cases like this I’ve received = authorization from a manufacturer to repair the piano.  </SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">           What is not clear in this case is who will accept “ ownership “ as = the manufacturer.</SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"></SPAN></FONT> </P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">           = You can be your customers advocate without a war with this dealer, and = as such be offering a solution to the client that insulates you from a = contentious problem.</SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> In my = opinion the dealer should have contacted the manufacturer , Instead of turning = their back on the customer and the technician, but in any case you can rise = above all this ,get the piano fixed ,get paid and have a customer for life. = I like to call from the piano in the customers presence and often get the go = ahead immediately.</SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">          Present a reasonable price to the Tech. Representative and in most = cases they will gladly have you solve this problem for them and the client. </SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial">           = </SPAN></FONT><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Tom Driscoll</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> RPT</SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>