<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>OK, thanks.</DIV> <DIV> </DIV> <DIV>Terry Farrell</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=Wimblees@AOL.COM = href="mailto:Wimblees@AOL.COM">Wimblees@AOL.COM</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, September 08, = 2001 2:02 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Killer Octave - = Warranty Issue?</DIV> <DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a = message dated 9/8/01 10:09:48 AM Central Daylight Time, <BR><A href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A> = writes: <BR><BR><BR> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px = solid; MARGIN-RIGHT: 0px" TYPE="CITE">Hi Willem. I don't agree with you (although my stand on = that is fairly <BR>soft), but I do appreciate your willingness to express a differing opinion. <BR>Do you still feel that way considering that = the piano is still under <BR>warranty? Part of my reasoning in mentioning the = false beats to him is that <BR>the entire top two octaves were impossible = to tune to get a clear sound. My <BR>fear is that someone will play this = piano, play up high, and think "oh, my <BR>- I thought you just had this piano = tuned - it sounds horrible up here". He <BR>called me to tune his piano and = I cannot tune 25% of the notes anywhere <BR>near my standards. I feel = reluctant to walk away without explaining why. <BR><BR>If you knew nothing about = cars, and brought your car in for a tuneup. You <BR>didn't really notice = how bad the thing runs until your neighbor went up to <BR>the grocery store = with you an commented about it. They guy tunes it up as <BR>best he can, but = it is still miss-firing a bit because of a poorly seating <BR>exhaust = valve. THE CAR IS STILL UNDER WARRANTY. Would you want the mechanic <BR>to = point this out to you? <BR><BR>I would. <BR><BR>Terry Farrell   <BR></BLOCKQUOTE><BR><BR>Terry <BR><BR>If the customer, or his = neighbor, complained about the "bad tuning," or the <BR>lack of sound, and asked = you to come back and tune it again, then I think you <BR>have the right to = start pointing out the problems with the piano. At that <BR>point, you are = being asked to identify a complaint he has about the <BR>instrument. And = then I think your best bet would be to ask him to talk to the <BR>dealer, and = let the dealer handle it from there. <BR><BR>But for us, as technicians, to = volunteer information that was not asked for, <BR>especially on a new = instrument, is not warranted. When we have talked to each <BR>other about what to tell a = customer who just bought an instrument, which is <BR>not the best, what you = think of it, our answer is supposed to be "it looks <BR>nice," "it fits well in = the room," "you got a great deal." Unless a customer <BR>specifically has = a complaint about a piano he/she just bought, I would not <BR>offer any suggestions on what might be wrong with the instrument. <BR><BR>On a = new instrument, if there are complaints, tell the customer to go to the <BR>dealer. On a used piano, bought from a dealer, see the first = sentence. If it <BR>was bought from a private party, then recommend solutions to = the problem. But <BR>again, only if the customer complains. Other wise, it = is best not to say <BR>anything. <BR><BR>Again, just my thoughts on the = matter. <BR><BR>Willem = <BR><BR><BR><BR></BLOCKQUOTE></FONT></FONT></BODY></HTML>