<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2722" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY> <DIV><FONT face=Arial size=2><EM>"...anyone have = suggested torque parameters for when one should urge a customer to seek = further redress on their "warrantied" purchase?"</EM></FONT></DIV> <DIV><FONT face=Arial size=2><EM></EM></FONT> </DIV> <DIV><FONT face=Arial size=2>My guess, from a legal standpoint, is = that if the piano holds a tuning, the tuning pin torque is fine.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>From my standpoint, anything less than = what I like would be unacceptable.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Now for the two sides to reach an agreement!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell</DIV></FONT> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>----- Original Message ----- = </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>> I'm wondering what torque level = you would consider "unacceptably low"  <BR>> for a recently purchased used = piano.<BR>> I've got a customer who unfortunately did business with = the local  <BR>> Armory Sale carpetbaggers. After finding the = Strauss & Son (China  <BR>> manufactured) upright unacceptable they = "traded up" to a 30 year old  <BR>> grey market Yamaha U3.<BR>> The = soundboard sprouted cracks during the winter, and when I tuned it  <BR>> = last week (cracks invisible now at current high humidity levels)  <BR>> = found the tuning pin torque to be quite low. Yes, it "took" my tuning  = <BR>> but I'm very worried about its condition in the heating season.<BR>> I = didn't have my torque wrench with me for measurements but  <BR>> = experience tells me that it will enter the "nearly torque-less" realm  = <BR>> in another winter or so.<BR>> I will go back to get exact measurements = -- anyone have suggested  <BR>> torque parameters for when one should urge = a customer to seek further  <BR>> redress on their "warrantied" purchase?<BR>> <BR>> Patrick Draine </FONT></DIV></BODY></HTML>