<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>Re: Billings Flanges = Brass Rail</title></head><body> <div>At 12:37 PM -0400 6/3/03, Farrell wrote:</div> <blockquote type="cite" cite><font color="#800000">... I do not know for sure why the old tuning pin is loose. Is it just from normal wear? Is the block cracked? Is the block delaminating? Has the block been doped? Even if I shim tuning pin X, I won't know for sure it will hold for years because perhaps the block is cracked. But I will not guarantee them ... I will happily do the repair, but I won't guarantee that repair, and I won't come back for free if the repair fails.</font></blockquote> <div><br></div> <div>All you are essentially saying then is you won't guarantee *any* type of repair when you are unable to ascertain whether it will work or not. That makes perfect sense to me.</div> <div><br></div> <div>I guarantee the repairs I do in which I am confident I have diagnosed the problem correctly, and in which I am confident the repair I have chosen will work.</div> <div><br></div> <div>In the beginnings of my career as a piano service person, I have on many occasions over inflated my abilities, believing I could resurrect every piano I met. Alas, I have learned from my boastful days, such a thing was not to be.</div> <div><br></div> <div>Now much later in life at servicing pianos, informing the customer of my abilities in either situation described above is something I attempt to do at all times.</div> <div><br></div> <div>I see no disagreement with you, just some clarification of conversation.</div> <div><br></div> <div>Keith McGavern</div> <div><br></div> </body> </html>