<HTML><HEAD> <META http-equiv=Content-Type content="text/html;= charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000;= FONT-FAMILY: Verdana" bottomMargin=7 leftMargin=7 topMargin=7= rightMargin=7><BR>Dave,<BR><BR>Hopefully you have a relationship= with the dealer.  I'd call the dealer immediately at= the customer's home once the problem is discovered and get his= input.  Something to consider in the future...but I'd= still bring the bill to the dealer.   <BR><BR>David= Ilvedson<BR><BR><BR> <DIV style="PADDING-RIGHT: 5px; PADDING-LEFT: 5px;= PADDING-BOTTOM: 5px; BORDER-LEFT: #000000 3px solid;= PADDING-TOP: 5px"> <HR> Original message<BR>From: <PIANNAMAN@AOL.COM><BR>To:= <PIANOTECH@PTG.ORG><BR>Received: Thu, 24 Feb 2005 00:58:06= EST<BR>Subject: Who gets the bill?<BR><BR><FONT id=role_document= face=Verdana color=#000000 size=3> <DIV align=left>The scenario:  middle class couple buys= expensive German grand --after weeks of haggling with dealer= (who I happen to contract for--for a low price.  </DIV> <DIV> </DIV> <DIV>First tuning July 2004, paid by dealer.  No problems= with piano.</DIV> <DIV> </DIV> <DIV>Second tuning 6 months later(January 2005): I notice that= some weak repetition springs are causing action problems. = I increase tension on a few, but am limited by time. = Problems seem to be cured.</DIV> <DIV> </DIV> <DIV>Yesterday:  Call from customer complaining that 10= year  old son is having trouble with certain notes on Fur= Elise not repeating.  I arrange a time to check out the= piano today after my last job, which is fortunately only about= half a mile from his house.</DIV> <DIV> </DIV> <DIV>When I arrive at the domicile, I find that rep springs are= so weak, that they can't even come close to holding a hammer= line.  I set about doing a blanket rough regulation of them= when I notice that the problem still exists in some of the notes= I've already done.  So I check balancier height. = Repetition levers are below the tip of the jack!  So I do a= blanket regulation of the balancier height, and voila, problem= is gone.  I reset hammer line and start to make out a= bill.  </DIV> <DIV> </DIV> <DIV>Here's the question:  who do I give the bill to? = I don't feel it's the customer's responsibility, as it's= virtually a new piano, with no environmental factors involved= that could possibly cause such changes in regulation as to= render the piano virtually unplayable.  Should it= be the dealer, who really doesn't prep the pianos= particularly well?  Normally, this particular brand comes= into the store in very good shape with need for= only minimal tweaking.  And given the price paid by= the customer, the store was likely even less inclined= than normal to service the piano thoroughly.  </DIV> <DIV> </DIV> <DIV>Should it be the manufacturer?  How far does their= responsibility go?  </DIV> <DIV> </DIV> <DIV>Though I generally prefer to go through the manufacturer,= I'm inclined to give the bill to the dealer and let= them discuss financial responsibility with the= manufacturer.  The bottom line is, I don't really care, as= long as I get paid.  </DIV> <DIV> </DIV> <DIV>What think you all?  Thanks for any thoughts, ideas,= revelations, and other bursts of insight!</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV> <DIV> </DIV> <DIV> </DIV></FONT></DIV></BODY></HTML>