<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> Hi Claudiu, I bought from them once and wish I hadn't. Quality of product:  Terrible.  I bought a tuning hammer from them.  The tip had burrs in it.  It had a really ugly plastic handle, though you are lead to believe it's wood.  It didn't come with a wrench, and when I called the "tech support" line, the guy said I should use a flat head screw driver to tighten it, as if  that's going to fit into a star hammer tip.  Trustiness of company:  Fine.  The order arrived very quickly.  I sent it back and they gave me a refund less the 20% restocking fee according to their stated policy.  Overall:  I don't plan to buy anything from them again.  <a class="moz-txt-link-abbreviated" href="mailto:sclaurian@yahoo.com">sclaurian@yahoo.com</a> wrote: <blockquote cite="mid20060227151640.71108.qmail@web33302.mail.mud.yahoo.com" type="cite"> <pre wrap="">Hello everybody! Please have mercy and somebody share your experience with NewOctave Corporation which sells on <a class="moz-txt-link-abbreviated" href="http://www.pianoparts.com">www.pianoparts.com</a> (<a class="moz-txt-link-abbreviated" href="http://www.pianosupply.com">www.pianosupply.com</a>). I am from Romania. I intent to order some parts from them, for the first time ever in fact, and I don't want any surprise, considering distance, time, and value of $ in my country. There should be some persons around which buys from them. I would greatly appreciate any help coming in form of advice and info on their product's quality and trustiness. Thank you with hope, Claudiu Simionescu __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around <a class="moz-txt-link-freetext" href="http://mail.yahoo.com">http://mail.yahoo.com</a> _______________________________________________ Pianotech list info: <a class="moz-txt-link-freetext" href="https://www.moypiano.com/resources/#archives">https://www.moypiano.com/resources/#archives</a> </pre> </blockquote> <div class="moz-signature">-- <img src="cid:part1.09080201.06020102@zilknet.net" border="0"></div> </body> </html>