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<DIV>In a message dated 9/25/2005 6:44:08 PM Pacific Standard Time,
rfinley@rcn.com writes:</DIV>
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<DIV><FONT face=Arial size=2>I have been asked to tune someone's Estey=
baby
grand piano. The owner told me that one of the notes on the piano doesn't
work, but I have absolutely no information about the problem,
and will have to wait until I see and inspect the piano. I assum=
e I
will have to fix the problem before I start the tuning, but wonder how I
should approach this. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I presume I will take the action out=
,
compare the action of the faulty note with its neighbor's, and diagnose an=
d
fix the problem. I am not sure what supplies and parts I should bring alon=
g in
order to repair the note.</FONT></FONT></DIV></BLOCKQUOTE>
<DIV> </DIV>
<DIV>Robert,</DIV>
<DIV> </DIV>
<DIV>You won't know if it's a regulation problem or something broken until y=
ou
get there. Even then, lack of experience may make it difficult to
diagnose.</DIV>
<DIV> </DIV>
<DIV>IT could be any number of things. Some you may be able to fix, so=
me
not. See if you can get a copy of Art Reblitz's book on tuning, repair=
,
and rebuilding before your appointment.</DIV>
<DIV> </DIV>
<DIV>If it's something you feel you can't handle, no shame in admitting it a=
nd
calling for reinforcements.</DIV>
<DIV> </DIV>
<DIV>For sure, you'll need screwdrivers, probably glue, possibly a small cla=
mp
of some sort, and maybe a few tools you don't have yet.</DIV>
<DIV> </DIV>
<DIV>Good luck!</DIV>
<DIV> </DIV>
<DIV>Dave Stahl</DIV>
<DIV> </DIV>
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<DIV><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#0=
00000
size=2><FONT face=Arial size=2>There could be dozens of reasons=
why the
note doesn't work, involving any of dozens of parts. Maybe there will=
be
a broken part that cannot be repaired, and a new one has to be ordered (if=
it
is even possible to get replacement parts for this brand of piano or somet=
hing
close), so the problem couldn't be fixed there and then. Please could you
advise me how I should deal with this problem so that I can keep the custo=
mer
satisfied and happy? Thank you very much. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Robert Finley</FONT></DIV></FONT></BLOCKQ=
UOTE>
<DIV></DIV>
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