<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN"> <HTML> <HEAD> <META content=text/html;charset=iso-8859-1 = http-equiv=Content-Type> <META content='"MSHTML 4.72.3110.7"' name=GENERATOR> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT color=#000000 size=2>    <FONT = color=#000000>I serviced a SD-10 Baldwin concert grand today, and I found something = really strange. I hadn't really noticed before, but when I got to the top two = sections, the tone was really, really jangley. I said "what is going on here??"  Upon closer scrutiny, I noticed that the waste = sections of wire between the individual capo thingees and the tuning pins had = nothing more than bushing cloth underneath them. The problem with this is that the = capo thingees leave the wire about 3mm above the plate, therefore, the waste = ends were just ringing horribly. I mean, I've heard of the "Angels of = Steinway singing along", but these sounded more like the bells of Hell = clanging behind the Grim Reaper. This is the best piano that Baldwin produces; is = this what they intended when they built it?         </FONT></FONT></DIV> <DIV><FONT color=#000000 size=2><FONT color=#000000></FONT>        What = am I missing here? Does tuning include restringing and installing felt? Is = this the best that we as Americans can produce?</FONT></DIV> <DIV><FONT color=#000000 size=2>Kevin E. Ramsey, R.P.T.<BR>Phoenix, Arizona<BR><A href="mailto:ramsey@extremezone.com">ramsey@extremezone.com</A></FONT><= /DIV></BODY></HTML>