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<DIV><SPAN class=500441220-21042005><FONT face=Arial>Had to happen =
sooner or
later. Visit people who don't play much, tune annual. He's nice. She was =
okay in
past. She not home. Sit at piano. 20+ cents flat after period of high =
humidity
around here. Tell him it needs pitch correction. Work on piano for 2 1/2 =
hours.
She's now home, comes in as I'm trying to take a little Story & =
Clarke wine
out of the unisons. Scowl. "We have places to go today! How much longer =
is this
going to take?" Oh, says I, I'm just finishing up. "How much." =
Well it
needed pitch correction, you see, blah blah blah, so it's $140 today.
</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>[Insert sound =
of Banshee
With Bellyache here]</FONT></SPAN></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>"Why, we =
haven't even moved
that piano." (Me: chuff, hrgmff, choke ...)</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial> {Caution
Serious Rant Zone Ahead} </FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>WHAT THE HELL =
IS IT WITH
THIS 'MOVING THE PIANO CRAP'? EVERYONE KNOWS(!) THATS WHAT MAKES =
PIANOS
NEED TUNING (puff puff pant) DID THE GOVERNMENT USED TO PRINT THAT
FACTOID(???!!!) ON CEREAL BOXES OR WHAT? SEEMS MOST FOLKS DON'T =
KNOW A
$#*%&* THING ELSE ABOUT THEIR PIANO BUT IF YOU ROLL IT 3 INCHES, =
THAT'S WHEN
YOU GOTTA CALL THE TUNER (OR IF A KEY IS 'STICKING.') OTHER THAN THAT, =
IT CAN
EASILY GO ANOTHER 15 YEARS AND SOUNDS JUST BLOODY GREAT, THANK YOU VERY
MUCH!</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>"Last time you =
were here
you only charged me $50." No, Ma'am. It was $65 a couple of years ago. =
Now it's
$80 plus you needed the pitch raise. </FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>Tried to =
explain. She wrote
a check. I said, just pay me what you think it's worth. She paid the =
full
amount.</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>She won't be =
using me next
time. That's okay. She will undoubtedly tell everyone in her =
church--and
it's a small community here--and anyone else who'll listen that I am a =
rotten
crook and I charge $140 to tune a piano--that hasn't even been moved! =
That's not
okay. Damn.</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>I never raised =
my
voice.</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT =
face=Arial></FONT></SPAN> </DIV>
<DIV><SPAN class=500441220-21042005><FONT face=Arial>I've attached =
the letter
I've prepared to send her. Before I seal it and send it, if any of you =
kind
folks want to look it over and tell me I'm right on, crazy, or both, I'd =
appreciate it. All comments welcome. Maybe some ideas for people with =
similar
customer relations disasters are here, too ...</FONT></SPAN></DIV>
<DIV><SPAN class=500441220-21042005><FONT
face=Arial> </FONT></SPAN></DIV>
<DIV align=left><FONT face=Arial size=2>Alan R. =
Barnard</FONT></DIV>
<DIV align=left><FONT face=Arial><FONT size=2><SPAN
class=500441220-21042005>Trying to Thicken My Skin Without Thickening =
My Skull
in </SPAN>Salem, MO</FONT></FONT></DIV>
<DIV align=left><SPAN class=500441220-21042005><FONT face=Arial =
size=2>(Man,
that's just plain thick! Thorry.)</FONT></SPAN></DIV>
<DIV> </DIV></BODY></HTML>
<BR>
<P><FONT SIZE=2>--<BR>
No virus found in this outgoing message.<BR>
Checked by AVG Anti-Virus.<BR>
Version: 7.0.308 / Virus Database: 266.10.1 - Release Date: =
04/20/2005<BR>
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